Business must embrace new imperatives
- Put mobile first, because this is the first point of engagement for your customers, partners and employees.
- Reinvent your business design and processes to meet new expectations for instant, seamless and insightful interactions.
- Adopt a flexible and secure integration model so that back-office systems can keep pace with rapid change.
- Be Insight and Data-Driven to uncover opportunities, build efficiencies and make informed decisions.
- Build on open architecture by going beyond your enterprise and simplifying application development.
New Technologies: Big Data, Cloud, Mobile, Social, Internet of Things, present opportunities for business with business value becoming a key metric:
Build -> Measure -> Learn, then repeat -> at the pace set by business opportunities
Emerging technologies require a new class of systems:
- Systems of Interaction: Provides flexibility and scale in back-office systems to keep pace with the rate of change, and connects them to all of the new endpoints of front-office engagements. Services are the foundation for Systems of Interaction.
- Systems of Record: Key information sources resides in Systems of Record.
- Systems of Engagement: Mobile, Social, etc. are creating new Systems of Engagement.
SOA
- Foundation for disruptive innovation.
- Mobile is the killer app for SOA.
IBM Impact 2013
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